ROLE SUMMARY

Responsible for providing in-store “plain clothes Loss Prevention for contracted clients of Vigilant Asset Protection. Agents will utilize industry accepted surveillance techniques to observe, monitor and apprehend customers suspected of theft.

KEY DUTIES AND RESPONSIBILITES

· Patrol all areas of the property, monitoring guest’s behavior for indications of theft.

· Apprehend customers involved in shoplift/theft.

· Prepare detailed written incident reports to document all Security/Loss Prevention related incidents, observations and daily activity.

· Report behavior that may be detrimental to the client, including theft, customer complaints, policy and procedural violations, safety violations, poor service or unfriendly behavior.

· Report and document all incidents in an honest, objective and fair manner. 

· Testify in legal proceedings to observations when required.

· Professionally interact with customers of all ages, ethnicity and background.

· Maintain confidentially of all Security/Loss Prevention and property report/documents; release information only to authorized individuals.

· Notify appropriate individuals in the event of injury, property damage or customer complaint.

· Assist customers/employees during emergency system situations.

· Monitor CCTV system where applicable. 

ADDITIONAL DUTIES AND RESPONSIBLITIES

· Comply with all Vigilant AP directives, policies and procedures.

· Perform all delegated tasks assigned by Loss Prevention Supervisor.

· Adhere to Company standards as stated in departmental training manual.

SKILLS AND QUALIFICATIONS 

· Must be at least 18 years old

· High School diploma or equivalent; some college preferred.

· Excellent written / verbal communication skills.

· Ability to interact professional and positive manner with store management, Asset Protection team members and client associates and customers.

· Able to work independently with minimum supervision.

· Must be detail oriented, highly motivated, and a self-starter.

· Able to stand and/or walk for long periods of time, both inside and outdoors. 

· Ability to work flexible hours, including nights, holidays and weekends.

· Able to pass a thorough background screen, including criminal background check.